I was eating at the Fort Myers Ale House last night, while watching the Red Sox cream the Yankees(2 home runs from good ol’ Manny Ramirez), and I was unexpectedly surprised when I got my bill.
I had ordered a chicken meal which normally comes with rice, but I decided to substitute rice for mashed potatoes. In doing so, I was charged a “$1.00 service charge.” Service charge?
You mean to tell me that the extra second it may have taken the cook to turn towards the mashed potatoes rather than towards the rice resulted in $1 worth of additional servicing? Or even crazier, are potatoes becoming a rare, exotic vegetable that requires additional service charges to acquire, prepare and serve?
It’s not the $1 that I am worried about, its the fact that I paid for no additional benefits. Furthermore, I wasn’t fairly warned of this theft before hand.
Needles to say, I am thoroughly disappointed and that is precisely the way known companies slowly kill their brand. Yeah, I’m also talking to you Delta Airlines with your $50 per bag check in rate.
Think about this when you are establishing pricing for your website. Charge appropriately for services and make sure that you produce when you are up-selling your customers.
If it honestly takes you a dollar or so extra to provide an extra service, then prompt your customer with a confirming question. They will appreciate the option and your service, but it will also keep bloggers like me from talking badly about you.