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Skype Problems Resolved?

Skype Problems Resolved?

Skype sucks As promised, I am here to offer an update to the ongoing Skype problems I have been experiencing as of lately.

To recap I am having the following issue:

1) Contacts appear ‘offline’ and are therefore incommunicable

2) Phone calls are not being redirected to cell phone

3) Instant messaging service is failing to send messages, if at all they send in bulk.

As I mentioned in my earlier post, I contacted Skype and was awaiting a response.

Well the response came in…

Andre, and this is by no means an attack on a Skype Support Staff member, was kind enough to return my email with the following directions on how to continue my services without future disturbances and errors.


Thank you for contacting Skype Support.

To help resolve some common connection issues, please follow these steps:

Try to create a new rule in the exception list of your Firewall.

If you are using Windows built-in firewall:
Go to Start menu > Settings > Control Panel > Windows firewall.
If ‘Don’t allow exceptions’ is ticked, please untick it.
Go to the ‘Exceptions’ tab.
If Skype is already listed there, delete it.
Start Skype, you will be prompted to allow Skype to connect to internet, accept it.

If you are using some other firewall:
Go to Start menu > Programs and select your firewall.
Make sure that exceptions are allowed.
Go to ‘Exceptions’ tab.
If there is Skype listed below, delete it.
Start Skype, you will be prompted to allow Skype to connect to the internet, select ‘Yes’.

For firewall setup –

If you are behind a proxy server, make sure you have set all proxy settings correctly in Internet Explorer > Tools > Internet Options > Connections > LAN settings and in Skype under Tools > Options > Connection.

Our troubleshooter can be found here:

Please do not hesitate to contact us again if you are still experiencing difficulties

Best regards,
Skype Support

Hmmm… Andre… you couldn’t have been more off bro. Just by looking at this I knew that it was not going to solve my issues, but I gave Andre’s method a ‘go’ anyway.

His directions were loose, but thankfully I know my way around a computer and filled in his blanks. Certainly your average user would have been lost in these directions alone, despite the fact that they are useless anyway, which further compounds the frustration.

In conclusion, Skype is still not functioning properly, which is increasingly pissing me off!

I will keep you posted as I am awaiting a second response, which i hope has more forethought than the last.

Kristen Bachmeier
Kristen Bachmeier
Kristen Bachmeier is Atilus' Director of Operations and helps to oversee all client accounts and day-to-day operations. Kristen also has a background in digital marketing, and has been working in the digital marketing space since 2012.

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